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SB Ayurved — Healthcare / Commerce

A commerce platform and operational backend for a complex Ayurvedic catalogue.

We treated the storefront and the administration as one system. The catalogue was modelled first — how products are grouped, described and found — and the customer journey, payment flow and support layer were built on top of that structure rather than bolted to it afterwards.

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ProjectSB Ayurved
IndustryHealthcare / Commerce
DisciplinesCommerce · Custom software · Managed technology
SB Ayurved website
The challenge

What needed to change.

A broad product range alongside specialist formulations does not fit the structure a template store expects. Customers needed a clearer route to the right product, and the business needed a backend that could carry the catalogue, the orders and the customer questions without manual work at every step.

What Vero built

The system created.

  • 01Full-stack e-commerce platform
  • 02Administrative backend for catalogue and orders
  • 03Over 160 general products structured for discovery
  • 0418 specialised formulations with dedicated presentation
  • 05Razorpay payment integration
  • 06Transactional messaging infrastructure
  • 07AI-assisted customer support
How it works

The workflow the system supports.

How the system is used in practice, from the customer side through to administration.

  1. 01Discovery

    Category structure, search and product presentation designed around how customers describe what they need rather than around internal product codes.

  2. 02Purchase

    Cart, checkout and Razorpay payment handling, with confirmation and transactional messaging on success and clear recovery on failure.

  3. 03Administration

    Catalogue, pricing and order management in a backend built for daily operational use by the team running the business.

  4. 04Support

    An AI-assisted support layer handling repeat product and order questions, reducing the volume that needs a manual reply.

Capability involved

Services engaged on this project.

Each of these is available independently or as part of a wider system.

E-commerce & Commerce SystemsCustom SoftwareManaged Technology
Related work

Other systems we have built.

Different sectors, the same approach to the underlying problem.

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